Hate the Consumer Privacy Bill of Rights, but Love the Privacy Review Boards

Considering the criticism on all sides, it’s not a bold prediction to suggest the White House’s Consumer Privacy Bill of Rights is unlikely to go far in the current Congress. Yet while actual legislation may not be the cards, the ideas raised by the proposed bill will impact the privacy debate. One of the bill’s biggest ideas is the creation of a new governance institution, the Privacy Review Board.

The bill envisions that Privacy Review Boards will provide a safety valve for innovative uses of information that strain existing privacy protections but could provide big benefits. In particular, when notice and choice are impractical and data analysis would be “not reasonable in light of context,” Privacy Review Boards could still permit data uses when “the likely benefits of the analysis outweigh the likely privacy risks.” This approach provides a middle-ground between calls for permissionless innovation, on one hand, and blanket prohibitions on innovative uses of information on the other.

Instead, Privacy Review Boards embrace the idea that ongoing review processes, whether external or internal, are important and are a better way to address amorphous benefits and privacy risks. Whatever they ultimately look like, these boards can begin the challenging task of specifically confronting the ethical qualms being raised by the benefits of “big data” and the Internet of Things.

This isn’t a novel idea. After all, the creation of formal review panels was one of the primary responses to ethical concerns with biomedical research. Institutional review boards, or IRBs, have now existed as a fundamental part of the human research approval process for decades. IRBs are not without their flaws. They can become overburdened and bureaucratic, and the larger ethical questions can be replaced by a rigid process of checking-off boxes and filling out paperwork. Yet IRBs have become an important mechanism by which society has come to trust researchers.

At their foundation, IRBs reflect an effort to infuse research with several overarching ethical principles identified in the Belmont Report, which serves as a foundational document in ethical research. The report’s principles of respect for persons, beneficence, and justice embody the ideas that researchers (1) should respect individual autonomy, (2) maximize benefits to the research project while minimizing risks to research subjects, and (3) ensure that costs and benefits of research are distributed fairly and equitably.

Formalizing a process of considering these principles, warts and all, went a long way toward alleviating fears that medical researchers lacked rules. Privacy Review Boards could do the same today for consumer data in the digital space. Consumers feel like they lack control over their own information, and they want reassurances that their personal data is only being used in ways that ultimately benefit them. Moreover, calls to develop these sorts of mechanisms in the consumer space are also not new. In response to privacy headaches, companies like Facebook and Google have already instituted review panels that are designed to reflect different viewpoints and encourage careful consideration.

Establishing the exact requirements for Privacy Review Boards will demand flexibility. The White House’s proposal offers a litany of different factors to consider. Specifically, Privacy Review Boards will need to have a degree of independence and also possess subject-matter expertise. They will need to take the sizes, experiences, and resources of a given company into account. Perhaps most challenging, Privacy Review Boards will to balance transparency and confidentiality. Controversially, the proposed bill places the Federal Trade Commission in the role of arbiter of the board’s validity. While it would be interested to imagine how the FTC could approach such a task, the larger project of having more ethical conversations about innovative data use is worth pursuing, and perhaps the principles put forward in the Belmont Report can provide a good foundation once more.

The principles in the Belmont Report already reflect ideas that exist in debates surrounding privacy. For example, the notion of respect for persons echoes privacy law’s emphasis on fair notice and informed choice. Beneficence stresses the need to maximize benefits and minimize harms, much like existing documentation on the FTC’s test for unfair business practices, and justice raises questions about the equity of data use and considerations about unfair or illegal disparate impacts. If the Consumer Privacy Bill of Rights accomplishes nothing else, it will have reaffirmed the importance of a considered review process. Privacy Review Boards might not have all the answers – but they are in a position to monitor data uses for problems, promote trust, and ultimately, better protect privacy.

Cyberlaw and Business Report: Discussing the Internet of Things

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On Wednesday, February 4th, I joined Bennet Kelley on the Cyberlaw and Business Report to discuss the FTC’s recent staff report on the Internet of Things. We discussed some of the privacy implications of new wearables and smart technologies, as well as how traditional Fair Information Practices are under strain.

Overcoming the Privacy Management Buzzkill: Make Privacy Fun?

Over the past two years, protecting our personal privacy has come to feel like a daily struggle and an oppressive burden. With the holiday shopping season in full swing, get ready for more stories about major data security breaches at retailers, our devices being detected through every shopping aisle and checkout line, and the usual array of Grinch-like hackers and spammers looking to steal our most intimate photos.

Bah! Humbug!

So it should come as no surprise that average Americans feel completely insecure when it comes to protecting their privacy. A recent Pew survey revealed 91% of Americans now believe they have lost control over how companies gather and use their personal information.

This anxiety should provide an opportunity for companies to win with consumers simply by providing them with more control. Fully 61% of those surveyed by Pew expressed a strong desire “to do more” to protect their privacy online.

Still, “user empowerment” and “privacy management” have been at the hearts of efforts to improve privacy for years, and the 2012 White House Consumer Bill of Rights repeatedly stresses the importance of providing individual controls for the collection and use of data. Many companies already offer consumers an array of meaningful controls, but one would be hard-pressed to convince the average consumer of that. Further, the proliferation of digital opt-out mechanisms has done little to actually provide consumers with any feeling of control.

The problem is few of these tools actually help individuals engage with their information in a practical, transparent way. Instead, privacy becomes an overwhelming chore, and something that takes too much time and energy for the average person to process.

What we need are tools that make privacy fun.

Nico Sell, CEO of Wickr, an app that provides encrypted self-destructing messages, argues that privacy has developed something of a dour image problem. Instead, she suggests online privacy tools need to be marketed more like snowboarding – as something cool. While it is easy to dismiss her suggestion as the sales-pitch of a Silicon Valley entrepreneur, privacy could benefit from being less like paperwork, particularly if the goal is to alleviate consumer insecurities.

Conversations abound about how privacy should be “baked into” consumer products and services, or how to offer features to control personal data. Most public privacy debates focus on what sort of check-boxes should be clicked by default. While understandable, these debates sidestep simple usability issues. We need to do a better job of embracing creative, outside-the-box ways to get consumers thinking about how their data can used, secured, and kept private online. Advances in web design and, more recently, app development have made everything from tracking personal finances to reading the text-heavy Harvard Law Review more enjoyable. There’s no reason design and functionality can’t also be used to make privacy more engaging.

Even small tweaks go far. Facebook, for example, recently featured a blue privacy dinosaur to help its users with a “privacy check-up.” More than 86% of Facebook users seeing the tool actually completed the entire privacy check-up, and Facebook suggested that the dinosaur “helped make the experience a little more approachable and a little more engaging.” Presenting users with a privacy check-up is easier than asking them to wade through a myriad of privacy settings of their own volition. Putting these simple tools right in front of user eyeballs not only makes privacy more approachable, but more salient.

How privacy tools are marketed and presented to consumers is important. Firefox announced it would enable a “Forget” button right on the browser’s dash, allowing users to wipe clean portions of the Internet browsing history with two clicks. Hardly a new feature, but it’s not something anyone thinks to do regularly. Placing privacy tools front and center can change that equation, and the “Forget” button is a much more user-friendly concept than a privacy tutorial that asks someone to plow through menus and preference panels.

Different companies have different business models and incentives to stress privacy, but everyone should agree that longstanding, widespread public anxiety – even apathy – about privacy is something that needs to be addressed. At some point, someone will find a way to marry privacy and simplicity in a cool, fun, and more importantly, widely embraced experience. A host of start-ups are working to answer that challenge, and the rise of ephemeral messaging apps like Snapchat are, if not perfect implementations, a sure sign that consumers will flock to tools that will give them privacy piece of mind.

Big tech players may be in the best position to help privacy go mainstream, which is why it’s a positive step when a company like Apple can make privacy features a centerpiece in its rollout of iOS8. Apple has always excelled at getting people engaged with its products, and at the very least, privacy needs a marketing makeover.

After all, when it comes to privacy, getting consumers engaged is half the battle. Making fun privacy tools shouldn’t be that hard. The challenge will be to make them more widespread.

Big Data: Catalyst for a Privacy Conversation

This week, the Indiana Law Review released my short article on privacy and big data that I prepared after the journal’s spring symposium. Law and policy appear on the verge of redefining how they understand privacy, and data collectors and privacy advocates are trying to present a path forward. The article discusses the rise of big data and the role of privacy in both the Fourth Amendment and consumer contexts. It explores how the dominant conceptions of privacy as secrecy and as control are increasingly untenable, leading to calls to focus on data use or respect the context of collection. I quickly argue that the future of privacy will have to be built upon a foundation of trust—between individuals and the technologies that will be watching and listening. I was especially thrilled to see the article highlighted by The New York Times’ Technology Section Scuttlebot.

No Privacy/No Control

This week, the Pew Research Center released a new report detailing Americans’ attitudes about their privacy. I wrote up a few thoughts, but my big takeaway is that Americans both want and need more control over their personal information. Of course, the challenge is helping users engage with their privacy, i.e., making privacy “fun,” which anyone will tell you is easier said than done. Then again, considering we’ve found ways to make everything from budgeting to health tracking “fun,” I’m unsure what’s stopping industry from finding some way to do it. // More on the Future of Privacy Forum blog.

Big Data Conversations Need a Big Data Definition

As part of my day job, I recently recapped the Federal Trade Commission’s workshop on “Big Data” and discrimination. My two key takeaways were that regulators and the advocacy community wanted more “transparency” into how industry is using big data, particularly in positive ways, and second, that there was a pressing need for industry to take affirmative steps to implement governance systems and stronger “institutional review board”-type mechanisms to overcome the transparency hurdle the opacity of big data present.

But if I’m being candid, I think we really need to start narrowing our definitions of big data. Big data has become a term that gets attached to a wide-array of different technologies and tools that really ought to be addressed separately. We just don’t have a standard definition. The Berkeley School of Information recently asked forty different thought leaders what they thought of big data, and basically got forty different definitions. While there’s a common understanding of big data as more volume, more variety, and at greater velocity, I’m not sure how any of these terms is a foundation to start talking about practices or rules, let alone ethics.

At the FTC’s workshop, big data was spoken in the context of machine learning and data mining, the activities of data brokers and scoring profiles, wearable technologies and the greater Internet of Things. No one ever set ground rules as to what “Big Data” meant as a tool for inclusion or exclusion. At one point, a member of the civil rights community was focused on big data largely as the volume of communications being produced by social media at the same time as another panelist was discussing consumer loyalty cards. Maybe there’s some overlap, but the risks and rewards can be very different.

Playing Cupid: All’s Fair in Love in the Age of Big Data?

After a three year dry spell, OkCupid’s fascinating OkTrends blog roared to life on Monday with a post by Christian Rudder, cofounder of the dating site. Rudder boldly declared that his matchmaking website “experiment[s] on human beings.” His comments are likely to reignite the controversy surrounding A/B testing on users in the wake of Facebook’s “emotional manipulation” study. This seems to be Rudder’s intention, writing that “if you use the Internet, you’re the subject of hundreds of experiments at any given time, on every site. That’s how websites work.”

Rudder’s announcement detailed a number of the fascinating ways that OkCupid “plays” with its user’s information. From removing text and photos from people’s profiles to duping mismatches into thinking they’re excellent matches for one another, OkCupid has tried a lot of different methods to help users find love. Curiously, my gut reaction to this news was that it was much less problematic that the similar sorts of tests being run by Facebook – and basically everyone involved in the Internet ecosystem.

After all, OkCupid is quite literally playing Cupid. Playing God. There’s an expectation that there’s some magic to romance, even if it’s been reduced to numbers. Plus, there’s the hope these experiments are designed to better connect users with eligible dates, while most website experiments are to improve user engagement with the service itself. Perhaps all is fair in love, even if it requires users to divulge some of the most sensitive personal information imaginable.

Whatever the ultimate value of OkCupid’s, or Facebook’s, or really any organization’s user experiments, critics are quick to suggest these studies reveal how much control users have ceded over their personal information. But I think the real issue is broader than any concern over “individual control.” Instead, these studies beg the question of how much technology – fueled by our own data – can shape and mediate interpersonal interactions.

OkCupid’s news immediately brought to mind a talk by Patrick Tucker just last week at the Center for Democracy & Technology’s first “Always On” forum. Tucker, editor at The Futurist magazine and author of The Naked Future, provided a firestarter talk that detailed some of the potential of big data to reshape how we live and interact with each other. At a similar TEDx talk last year, he posited that all of this technology and all of this data can be used to give individuals an unprecedented amount of power. He began by discussing prevailing concerns about targeted marketing: “We’re all going to be faced with much more aggressive and effective mobile advertising,” he conceded, ” . . . but what if you answered a push notification on your phone that you have a 60% probability of regretting a purchase you’re about to make – this is the antidote to advertising!”

But he quickly moved beyond this debate. He proposed a hypothetical where individuals could be notified (by push notification, of course) that they were about to alienate their spouse. Data can be used not just to set up dates, but to manage marriages! Improve friendships! For an introvert such as myself, there’s a lot of appeal to these sorts of applications, but I also wonder when all of this information becomes a crutch. As OkCupid explains, when its service tells people they’re a good match, they act as if they are “[e]ven when they should be wrong for each other.”

Occasionally our reliance on technology crosses not just some illusory creepy line, but fundamentally changes our behavior. Last year, at IAPP’s Navigate conference, I met Lauren McCarthy, an artist researcher in residence at NYU, who discussed how she used technology to augment her ability to communicate. For example, she demoed a “happy hat” that would monitor the muscles in your face and provide a jolt of physical pain if the wearer stopped smiling. She also explained using technology and crowd-sourcing to make her way through dates.  She would secretly video tape her interactions with men in order to provide a livestream for viewers to give her real time feedback on the situation.  “He likes you.” “Lean in.” “Act more aloof,” she’d be told. As part of the experiment, she’d follow whatever directions were being beamed to her.

I asked her later whether she’d ever faced the situation of feeling one thing, e.g., actually liking a guy, and being directed to “go home” by her string-pullers, and she conceded she had. “I wanted to stay true to the experiment,” she said. On the surface, that struck me as ridiculous, but as I think on her presentation now, I wonder if she was forecasting our social future.

Echoing OkCupid’s results, McCarthy also discussed a Magic 8 ball device that a dating pair could figuratively shake to direct their conversation. Smile. Compliment. Laugh, etc. According to McCarthy, people had reported that the device had actually “freed” their conversation, and helped liberate them from the pro forma routines of dating.

Obviously, we are free to ignore the advice of Magic 8 balls, just as we can ignore push notifications on our phones. But if those push notifications work? If the algorithmic special sauce works? If data provides “better dates” and less alienated wives, why wouldn’t we use it? Why wouldn’t we harness it all the time? From one perspective, this is the ultimate form of individual control, where our devices can help us to tailor our behavior to better accommodate the rest of the world. Where then does the data end and the humanity begin? Privacy, as a value system, pushes up against this question, not because it’s about user control but because part of the value of privacy is in the right to fail, to be able to make mistakes, and to have secret spaces where push notifications cannot intrude. What that spaces looks like, however, when OkCupid is pulling our heartstrings.

A Few Thoughts on De-Identification and Lightning Strikes

Been spending more and more time at work trying to get a handle on the politics (and definition) of de-identification. De-identification, in short, are processes designed to make it more difficult to connect information with one’s identity. While industry and academics will argue over what exactly that means, my takeaway is that de-identification battles have become proxies for a profound lack of trust and transparency on both sides. I tried to flesh out this idea a bit, and in the process, made the mistake of wading into the world of statistics. // Read more on the Future of Privacy Forum Blog.

Developing Consensus on the Ethics of Data Use

Information is power, as the saying goes, and big data promises the power to make better decisions across industry, government, and everyday life. Data analytics offers an assortment of new tools to harness data in exciting ways, but society has been slow to engage in a meaningful analysis of the social value of all this data. The result has been something of a policy paralysis when it comes to building consensus around certain uses of information.

Advocates noted this dilemma several years ago during the early stages of the effort to develop a Do Not Track (DNT) protocol at the World Wide Web Consortium. DNT was first proposed seven years ago as a technical mechanism to give users control over whether they were being tracked online, but the protocol remains a work in progress. The real issue lurking behind the DNT fracas was not any sort of technical challenge, however, but rather the fact that the ultimate value of online behavioral advertising remains an open question. Industry touts the economic and practical benefits of an ad-supported Internet, while privacy advocates maintain that targeted advertising is somehow unfair. Without any efforts to bridge that gap, consensus has been difficult to reach.

As we are now witnessing in conversations ranging from student data to consumer financial protection, the DNT debate was but a microcosm of larger questions surrounding the ethics of data use. Many of these challenges are not new, but the advent of big data has made the need for consensus ever more pressing.

For example, differential pricing schemes – or price discrimination – have increasingly become a hot-button issue. But charging one consumer a different price than another for the same good is not a new concept; in fact, it happens every day. The Wall Street Journal recently explored how airlines are the “world’s best price discriminators,” noting that what an airline passenger pays is tied to the type of people they’re flying with. As a result, it currently costs more for U.S. travelers to fly to Europe than vice versa because the U.S. has a stronger economy and quite literally can afford higher prices. Businesses are in business, after all, to make money, and at some level, differential pricing makes economic sense.

However, there remains a basic concern about the unfairness of these practices. This has been amplified by perceived changes in the nature of how price discrimination works. The recent White House “Big Data Report” recognized that while there are perfectly legitimate reasons to offers different prices for the same products, the capacity for big data “to segment the population and to stratify consumer experiences so seamlessly as to be almost undetectable demands greater review.” Customers have long been sorted into different categories and groupings. Think urban or rural, young or old. But big data has made it markedly easier to identify those characteristics that can be used to ensure every individual customer is charged based on their exact willingness to pay.

The Federal Trade Commission has taken notice of this shift, and begun to start a much-needed conversation about the ultimate value of these practices. At a recent discussion on consumer scoring, Rachel Thomas from the Direct Marketing Association suggested that companies have always tried to predict customer wants and desires. What’s truly new about data analytics, she argued, is that it offers the tools to actually get predictions right and to provide “an offer that is of interest to you, as opposed to the person next to you.” While some would argue this is a good example of market efficiency, others worry that data analytics can be used to exploit or manipulate certain classes of consumers. Without a good deal more public education and transparency on the part of decision-makers, we face a future where algorithms will drive not just predictions but decisions that will exacerbate socio-economic disparities.

The challenge moving forward is two-fold. Many of the more abstract harms allegedly produced by big data are fuzzy at best – filter bubbles, price discrimination, and amorphous threats to democracy are hardly traditional privacy harms. Moreover, few entities are engaging in the sort of rigorous analysis necessary to determine whether or not a given data use will make these things come to pass.

According to the White House, technological developments necessitate a shift in privacy thinking and practice toward responsible uses of data rather than its mere collection and analysis. While privacy advocates have expressed skepticism of use-based approaches to privacy, increased transparency and accountability mechanisms have been approached as a way to further augment privacy protections. Developing broad-based consensus around data use may be more important.

Consensus does not mean unanimity, but it does require a conversation that considers the interests of all stakeholders. One proposal that could help drive consensus are the development of internal review boards or other multi-stakeholder oversight mechanisms. Looking to the long-standing work of institutional review boards, or IRBs, in the field of human subject testing, Ryan Calo suggested that a similar structure could be used as a tool to infuse ethical considerations into consumer data analytics. IRBs, of course, engage in a holistic analysis of the risks and benefits that could result from any human testing project. They are also made up of different stakeholders, encompassing a wide-variety of diverse backgrounds and professional expertise. These boards also come to a decision before a project can be pursued.

Increasingly, technology is leaving policy behind. While that can both promote innovation and ultimately benefit society, it makes the need for consensus about the ethics at stake all the more important.

Big Data Privacy Bingo

With the White House’s Big Data and Privacy Review anticipated any day now, I figured it was long past time to put together a quick #bigdataprivacy bingo card. If you go to enough privacy (or big data) events and workshops, you’ll quickly realize how many of the same buzzwords and anecdotes get cited over and over . . . and over again. In the battle between privacy and innovation, bingo may be the only thing that wins.

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